New Service Center Expands Tech and Customer Service for Exchange Solutions


In August 2016, Willis Towers Watson opened a state-of-the-art technology hub and service center in the greater Phoenix metropolitan area city of Tempe, AZ. The center is filling over 400 positions to work on software development and customer service for clients across the country. The number of employees there will increase to 800 over time.

800 New Tech Jobs Coming To Tempe [ABC Channel 12 News]

New hires in the center include software engineers, quality assurance specialists, product managers, licensed benefits advisors and customer service representatives, all serving employers and employees who use our private exchange solutions.

With the addition of the new center, our Exchange Solutions segment now has more than 5,000 employees in 12 U.S. development and service centers focused on developing and supporting technology-based employee benefit solutions.

According to Gene Wickes, managing director of Exchange Solutions for Willis Towers Watson, the center will help the company achieve three key goals:

  1. Accelerate the development of a consistent and seamless user experience across all exchange offerings by unifying development teams
  1. Accommodate staffing needs as Exchange Solutions scales to handle the high volume of phone calls during enrollment periods—already over 1 million and growing
  1. Continue the significant investments already made in the cutting-edge call center technology and training that continuously improve the efficiency of benefit advisors and customer service representatives


Learn more about the Phoenix tech hub and service center here and about our national centers here.

This post appeared on the OneExchange Blog on September 23rd, 2016 and can be viewed there by clicking here.
Willis Towers Watson is a leading global professional services company and operator of the nation's largest private Medicare exchange. Willis Towers Watson OneExchange is the industry’s only holistic private exchange solution, offering exchange options for U.S. employers and their active, part-time and retired workers.